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Account Service Center

View and Pay Bills

Pay your bill and view your current and past 12 months billing information with consumption history.

Please have your account number and customer number available from a recent bill.

New Account

New customers wishing to apply for an account should complete this form with all required attachments, print, sign and return it via email to ubcontact@tuscaloosa.com or hand deliver to the business services center at 2230 6th St.

Transfer Service

Existing customers wishing to transfer their service should complete this form with all required attachments, print, sign and return it via email to ubcontact@tuscaloosa.com or hand-deliver to the business services center at 2230 6th St.

Cancel Service

Existing customers wishing to permanently disconnect their service should complete this form and return it via email to ubcontact@tuscaloosa.com or hand-deliver to the business services center at 2230 6th St.

Enroll in eBill

Existing customers who wish to receive their monthly bills by email can enroll in this service. Simply click the link above, accept the terms and conditions and follow the prompts.

Other Online Forms

Is the service that you need not listed above? Please check this link. If you still are unable to locate the form that you need please email us with the name or purpose of the form.

I don’t know my account number and customer number. How can I get them?