Contact

City Hall
2201 University Blvd
P.O. Box 2089
Tuscaloosa, AL 35401

Telephone:
(205) 248-5311
Fax:
(205) 349-0185

Email Webmaster

Water Account Online Services

Please click on the given links to access the services listed below.

View and Pay Bills
This site will allow you to

  1. Pay your bill and
  2. View your current and past 12 months billing information with consumption history.

Please have your account number and customer number available from a recent bill 

I don’t know my account number and customer number. How can I get them?
If you do not have this information please email us to request it. In your email please include the following:

  1. Account holder’s name,
  2. Service address, and
  3. Last four digits of the account holder’s SS#.

 

Apply for a New Water Account

New customers wishing to apply for an account should complete this form with all required attachments, print, sign, and return it via e-mail to ubcontact@tuscaloosa.com or hand deliver to the Business Office at 2230 6th Street.

Transfer Existing Service to a New Address

Existing customers wishing to transfer their service should complete this form with all required attachments, print, sign, and return it via e-mail to ubcontact@tuscaloosa.com or hand-deliver to the Business Office at 2230 6th Street.

 

Cancel Service

Existing customers wishing to permanently disconnect their service should complete this form and return it via e-mail to ubcontact@tuscaloosa.com or hand-deliver to the Business Office at 2230 6th Street.

 

Enroll in Electronic Billing (eBill) Service

Existing customers who wish to receive their monthly bills by email can enroll in this service. Simply click the link above, accept the terms & conditions, and follow the prompts.

 

Other Online Forms

Is the service that you need not listed above? Please check this link. If you still are unable to locate the form that you need please email us with the name or purpose of the form.