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Pay Water Bill

Thank you for using our online services site. 

Making an online payment once your water service has been disconnected does not automatically schedule the reconnection of your water service. All past-due bills, late penalties and deposits must be paid before services will be reconnected. All late penalties and fees associated with collections must be paid for services to be continued whether or not services were actually disconnected.

If your water service has been disconnected and you make a payment online to re-establish service, please e-mail us at or call our customer service line at 205-248-5500 during our regular hours of operation (Monday-Friday, 7 a.m. - 5 p.m., excluding holidays) and speak with a customer service representative to schedule an appointment to reconnect water service.

If you have any questions regarding this policy or if you need assistance using this site, please contact our customer service department at 205-248-5500.

In order to review your account information, check your consumption history or make an online payment, click on the link below in order to proceed to account services.


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Recent News

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Mayor Walt Maddox to Present at Special Called Public Safety Committee Meeting

August 10, 2020
Mayor Walt Maddox will present his new community engagement initiative for the Tuscaloosa Police Department (TPD) during a special called Public Safety Committee meeting on Tuesday, August 11 at 4 p.m.
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Mayor Works With Local Business Owners to Find Balance in Promoting Community Health

August 6, 2020
Tuscaloosa Mayor Walt Maddox was granted emergency powers by the City Council on Tuesday, August 3, in an effort to protect the local healthcare system from the increasing spread of COVID-19.
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