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Thank you for using our online services site. 

Making an online payment once your water service has been disconnected does not automatically schedule the reconnection of your water service. All past-due bills, late penalties and deposits must be paid before services will be reconnected. All late penalties and fees associated with collections must be paid for services to be continued whether or not services were actually disconnected.

If your water service has been disconnected and you make a payment online to re-establish service, please e-mail us at or call our customer service line at 205-248-5500 during our regular hours of operation (Monday-Friday, 7 a.m. - 5 p.m., excluding holidays) and speak with a customer service representative to schedule an appointment to reconnect water service.

If you have any questions regarding this policy or if you need assistance using this site, please contact our customer service department at 205-248-5500.

In order to review your account information, check your consumption history or make an online payment, click on the link below in order to proceed to account services.


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Recent News

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Tuscaloosa Mayor Walt Maddox Appoints Brent Blankley as New Chief of Police

February 17, 2020
City of Tuscaloosa Mayor, Walt Maddox, has conditionally appointed Lt. Brent Blankley as Chief of the Tuscaloosa Police Department, effective March 3, 2020. Lt. Blankley has accepted the offer, contingent on confirmation by the City Council.
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Tuscaloosa Police Chief Candidates Selected

February 6, 2020
The City of Tuscaloosa is in the process of hiring a new Chief of Police for the Tuscaloosa Police Department. Former Chief of Police, Steve Anderson, retired on Aug. 30, 2019, and Assistant Chief Mitt Tubbs was selected to serve as interim chief.
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🚧 Road closure notification 🚧 6th Street will be closed between 23rd Avenue and 21st Avenue from 8 a.m. to 1 p.m.… February 21, 2020

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