View Notification
Help create a dynamic guide for our future. Learn about Framework.

Pay Water Bill

Thank you for using our online services site. 

Making an online payment once your water service has been disconnected does not automatically schedule the reconnection of your water service. All past-due bills, late penalties and deposits must be paid before services will be reconnected. All late penalties and fees associated with collections must be paid for services to be continued whether or not services were actually disconnected.

If your water service has been disconnected and you make a payment online to re-establish service, please e-mail us at or call our customer service \line at 205-248-5500 during our regular hours of operation (Monday-Friday, 8 a.m - 4:30 p.m., excluding holidays) and speak with a customer service representative to schedule an appointment to reconnect water service.

If you have any questions regarding this policy or if you need assistance using this site, please contact our customer service department at 205-248-5500.

In order to review your account information, check your consumption history or make an online payment, click on the link below in order to proceed to account services.


Proceed To Account Services

Credit Cards

Return to City Services

Recent News

Stay up to date with everything here

City of Tuscaloosa to Host Third Annual 'Tech-or-Treat' Event at Gateway Innovation and Discovery Center

October 2, 2018
The City of Tuscaloosa will host the third annual ‘Tech-or-Treat’ night on Tuesday, Oct. 23 from 6 to 8 p.m. at the Gateway Innovation and Discovery Center, located at 2614 University Blvd East.
Read More

City of Tuscaloosa Announces Court Case Amnesty Program

September 28, 2018
The City of Tuscaloosa will allow citizens to bring their municipal court cases up to date without fear of arrest, jail time or additional fees. The amnesty program will take place 8:30 a.m. to noon Fridays in October, November and December.
Read More
Meet Minko! He's our chatbot who's in training! Test him on his skills before he makes his debut on the full websit… 3 days ago

I don’t know my account number and customer number. How can I get them?