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Thank you for using our online services site. 

Making an online payment once your water service has been disconnected does not automatically schedule the reconnection of your water service. All past-due bills, late penalties and deposits must be paid before services will be reconnected. All late penalties and fees associated with collections must be paid for services to be continued whether or not services were actually disconnected.

If your water service has been disconnected and you make a payment online to re-establish service, please e-mail us at or call our customer service line at 205-248-5500 during our regular hours of operation (Monday-Friday, 7 a.m. - 5 p.m., excluding holidays) and speak with a customer service representative to schedule an appointment to reconnect water service.

If you have any questions regarding this policy or if you need assistance using this site, please contact our customer service department at 205-248-5500.

In order to review your account information, check your consumption history or make an online payment, click on the link below in order to proceed to account services.


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Recent News

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City of Tuscaloosa's Holidays on the River returns to the Tuscaloosa Amphitheater

October 16, 2019
Tuscaloosa, AL - The City of Tuscaloosa’s Holidays on the River event will return on Wednesday, Nov. 27 to the Tuscaloosa Amphitheater. Tickets for the season, which will run through Monday, Jan. 20, 2020, will go on sale on Nov. 1.
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City of Tuscaloosa to hold open house for comprehensive plan

October 10, 2019
Tuscaloosa, AL - In an effort to ensure transparency and community involvement, the City of Tuscaloosa will be hosting an open house for members of the public to view and provide input on the draft comprehensive plan.
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RT @ALDOT_WCRegion: The right lane on Lurleen Wallace NB is closed just past University Blvd. at the Hugh Thomas Bridge for bridge inspecti… about 16 hours ago

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