View Notification
No notifications.

Pay Water Bill

Notice: processing fees for credit cards will increase from $2.95 to $3.25 per transaction beginning Jan. 1, 2019. This does not include debit cards.

Thank you for using our online services site. 

Making an online payment once your water service has been disconnected does not automatically schedule the reconnection of your water service. All past-due bills, late penalties and deposits must be paid before services will be reconnected. All late penalties and fees associated with collections must be paid for services to be continued whether or not services were actually disconnected.

If your water service has been disconnected and you make a payment online to re-establish service, please e-mail us at ubcontact@tuscaloosa.com or call our customer service \line at 205-248-5500 during our regular hours of operation (Monday-Friday, 8 a.m - 4:30 p.m., excluding holidays) and speak with a customer service representative to schedule an appointment to reconnect water service.

If you have any questions regarding this policy or if you need assistance using this site, please contact our customer service department at 205-248-5500.

In order to review your account information, check your consumption history or make an online payment, click on the link below in order to proceed to account services.

 

Proceed To Account Services

Credit Cards

Return to City Services

Recent News

Stay up to date with everything here

Mayor Walt Maddox appoints new communications director

March 25, 2019
Mayor Walt Maddox has appointed  Dr. Richard Rush, as the City's new Communications Director effective April 18, 2019.  He will replace the previous director who resigned in October.
Read More

City of Tuscaloosa Seeks Acts for Fifth Annual Live at the Plaza Concert Series

February 20, 2019
The City of Tuscaloosa will host musical acts in Government Plaza as part of the fifth annual Live at the Plaza concert series. The concerts will take place every Friday night in June and July.
Read More
Downed trees have been reported at the following locations: -Jack Warner Pkwy and 25th Ave E -319 32nd Place E -740… https://t.co/Rk2seNuxbx about 17 hours ago

I don’t know my account number and customer number. How can I get them?