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Pay Water Bill

Thank you for using our online services site. 

Making an online payment once your water service has been disconnected does not automatically schedule the reconnection of your water service. All past-due bills, late penalties and deposits must be paid before services will be reconnected. All late penalties and fees associated with collections must be paid for services to be continued whether or not services were actually disconnected.

If your water service has been disconnected and you make a payment online to re-establish service, please e-mail us at or call our customer service line at 205-248-5500 during our regular hours of operation (Monday-Friday, 7 a.m. - 5 p.m., excluding holidays) and speak with a customer service representative to schedule an appointment to reconnect water service.

If you have any questions regarding this policy or if you need assistance using this site, please contact our customer service department at 205-248-5500.

In order to review your account information, check your consumption history or make an online payment, click on the link below in order to proceed to account services.

Recent News

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Mayor Walt Maddox Appoints Chris Meggs Director of Environmental Services

May 25, 2023
Mayor Walt Maddox has appointed Chris Meggs Director of Environmental Services, effective June 3. Meggs has worked with the City of Tuscaloosa for over 15 years in roles including Maintenance Crew Supervisor, Water/Wastewater Systems Maintenance Manager and CDL Training Coordinator.
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City of Tuscaloosa Memorial Day Holiday Schedule

May 25, 2023
In observance of Memorial Day, City Hall will close at 4 p.m. and 311 will close at 5 p.m. Friday, May 26 and remain closed on Monday, May 29. Normal hours will resume on Tuesday, May 30. 
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🚧 Road closure notification 🚧 6th St. will be closed between 23rd Ave. and 21st Ave. from 7 a.m. until 1 p.m. on S… April 20, 2023

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