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Executive Order 2020-001 extending the water, sewer, and solid waste collection grace period and suspending disconnections has expired. Learn More

Pay Water Bill

Thank you for using our online services site. 

Making an online payment once your water service has been disconnected does not automatically schedule the reconnection of your water service. All past-due bills, late penalties and deposits must be paid before services will be reconnected. All late penalties and fees associated with collections must be paid for services to be continued whether or not services were actually disconnected.

If your water service has been disconnected and you make a payment online to re-establish service, please e-mail us at or call our customer service line at 205-248-5500 during our regular hours of operation (Monday-Friday, 7 a.m. - 5 p.m., excluding holidays) and speak with a customer service representative to schedule an appointment to reconnect water service.

If you have any questions regarding this policy or if you need assistance using this site, please contact our customer service department at 205-248-5500.

In order to review your account information, check your consumption history or make an online payment, click on the link below in order to proceed to account services.

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Pinnacle Data Systems Error Creates Water Bill Delay

September 20, 2021
Pinnacle Data Systems, LLC, a Doxim Company, a billing company contracted by the City of Tuscaloosa failed to mail paper water bills for approximately one month.
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City of Tuscaloosa 'Tech-or-Treat' Event at Gateway Innovation and Discovery Center

September 15, 2021
The City of Tuscaloosa will host the fifth annual ‘Tech-or-Treat’ night on Tuesday, Oct. 26 from 6 to 8 p.m. at the Gateway Innovation and Discovery Center, located at 2614 University Blvd East.
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Looking for a fun and free family-friendly event this Halloween? Grab your ghoul gang and head over to The Gateway… September 25, 2021

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