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Pay Water Bill

Thank you for using our online services site. 

Making an online payment once your water service has been disconnected does not automatically schedule the reconnection of your water service. All past-due bills, late penalties and deposits must be paid before services will be reconnected. All late penalties and fees associated with collections must be paid for services to be continued whether or not services were actually disconnected.

If your water service has been disconnected and you make a payment online to re-establish service, please e-mail us at or call our customer service line at 205-248-5500 during our regular hours of operation (Monday-Friday, 7 a.m. - 5 p.m., excluding holidays) and speak with a customer service representative to schedule an appointment to reconnect water service.

If you have any questions regarding this policy or if you need assistance using this site, please contact our customer service department at 205-248-5500.

In order to review your account information, check your consumption history or make an online payment, click on the link below in order to proceed to account services.

Recent News

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City of Tuscaloosa Juneteenth Holiday Schedule

June 12, 2024
In observance of Juneteenth, City Hall will close at 4 p.m. and 311 will close at 5 p.m. Tuesday, June 18 and remain closed on Wednesday, June 19. Normal hours will resume on Thursday, June 20.
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City of Tuscaloosa Accepting Resumes for a Position on the Historic Preservation Commission

June 7, 2024
The City of Tuscaloosa is accepting resumes for a vacant position on the Historic Preservation Commission. This member will serve a 3-year term.
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I don’t know my account number and customer number. How can I get them?

If you do not have this information please email us to request it. In your email please include the following:

  1. Account holder’s name,
  2. Service address, and
  3. Last four digits of the account holder’s SS#.