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Pay Water Bill

Thank you for using our online services site. 

Making an online payment once your water service has been disconnected does not automatically schedule the reconnection of your water service. All past-due bills, late penalties and deposits must be paid before services will be reconnected. All late penalties and fees associated with collections must be paid for services to be continued whether or not services were actually disconnected.

If your water service has been disconnected and you make a payment online to re-establish service, please e-mail us at or call our customer service line at 205-248-5500 during our regular hours of operation (Monday-Friday, 7 a.m. - 5 p.m., excluding holidays) and speak with a customer service representative to schedule an appointment to reconnect water service.

If you have any questions regarding this policy or if you need assistance using this site, please contact our customer service department at 205-248-5500.

In order to review your account information, check your consumption history or make an online payment, click on the link below in order to proceed to account services.

Recent News

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City of Tuscaloosa Accepting Resumes for Two Positions on the Zoning Board of Adjustments

November 30, 2022
The City of Tuscaloosa is accepting applications for two supernumerary positions on the Zoning Board of Adjustments for a term ending September 28, 2025.
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City of Tuscaloosa Thanksgiving Holiday Schedule

November 22, 2022
Tuscaloosa, AL –  In observance of Thanksgiving, City Hall will close at 4 p.m. and 311 will close at 5 p.m. Wednesday, November 23 and remain closed on Thursday, November 24 and Friday, November 25. Normal hours will resume on Monday, November 28. 
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Looking to get more involved with the City? The City of Tuscaloosa is accepting applications for two positions on… December 2, 2022

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