View Notification
Executive Order 2020-001 extending the water, sewer, and solid waste collection grace period and suspending disconnections has expired. Learn More

Pay Water Bill

Thank you for using our online services site. 

Making an online payment once your water service has been disconnected does not automatically schedule the reconnection of your water service. All past-due bills, late penalties and deposits must be paid before services will be reconnected. All late penalties and fees associated with collections must be paid for services to be continued whether or not services were actually disconnected.

If your water service has been disconnected and you make a payment online to re-establish service, please e-mail us at ubcontact@tuscaloosa.com or call our customer service line at 205-248-5500 during our regular hours of operation (Monday-Friday, 7 a.m. - 5 p.m., excluding holidays) and speak with a customer service representative to schedule an appointment to reconnect water service.

If you have any questions regarding this policy or if you need assistance using this site, please contact our customer service department at 205-248-5500.

In order to review your account information, check your consumption history or make an online payment, click on the link below in order to proceed to account services.

 
Recent News

Stay up to date with everything here

Saban Center Celebration and Masterplan Update

May 19, 2022
On Thursday, May 18 the Saban Center partners and key community stakeholders gathered at the Tuscaloosa River Market for brunch to celebrate the progress that has been made on the project since it was announced in 2019.
Read More

Willie Scott: My Educational Journey

May 18, 2022
Willie Scott has graduated from Faulkner University, earning a bachelor's degree in human resource management, and is projected to gain a master's degree in Aug. by receiving tuition assistance as a Tuscaloosa City employee. 
Read More
Tents are popping 🍿 up all over Government Plaza as we get set up for @theDCAF presented by @CadenceBank! ⛺ 🎨 🖋️ 🎸… https://t.co/VPSHk94AXC May 20, 2022

I don’t know my account number and customer number. How can I get them?