View Notification
No notifications.

Pay Water Bill

Thank you for using our online services site. 

Making an online payment once your water service has been disconnected does not automatically schedule the reconnection of your water service. All past-due bills, late penalties and deposits must be paid before services will be reconnected. All late penalties and fees associated with collections must be paid for services to be continued whether or not services were actually disconnected.

If your water service has been disconnected and you make a payment online to re-establish service, please e-mail us at or call our customer service line at 205-248-5500 during our regular hours of operation (Monday-Friday, 7 a.m. - 5 p.m., excluding holidays) and speak with a customer service representative to schedule an appointment to reconnect water service.

If you have any questions regarding this policy or if you need assistance using this site, please contact our customer service department at 205-248-5500.

In order to review your account information, check your consumption history or make an online payment, click on the link below in order to proceed to account services.

Recent News

Stay up to date with everything here

City of Tuscaloosa's Human Resources Department to hold Landscape and Grounds Maintenance Job Fair

June 30, 2022
The City of Tuscaloosa's Human Resources Department will hold a Landscape and Grounds Maintenance Job Fair on Thursday, July 14, from 10 a.m. - 3 p.m. at the Tuscaloosa River Market.
Read More

City of Tuscaloosa to Host July 4th Celebration on the River

June 16, 2022
The City of Tuscaloosa will host a Fourth of July Celebration on the River on Monday, July 4, from 6 to 9 p.m. at the Tuscaloosa Amphitheater. This free, family-friendly event is open to the public and will include live music, kids’ activities, fireworks and more.
Read More
We are just days away from Celebration on the River!! 🎉 If you're looking for the perfect view for fireworks, we'v… July 1, 2022

I don’t know my account number and customer number. How can I get them?