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Thank you for using our online services site. 

Making an online payment once your water service has been disconnected does not automatically schedule the reconnection of your water service. All past-due bills, late penalties and deposits must be paid before services will be reconnected. All late penalties and fees associated with collections must be paid for services to be continued whether or not services were actually disconnected.

If your water service has been disconnected and you make a payment online to re-establish service, please e-mail us at or call our customer service line at 205-248-5500 during our regular hours of operation (Monday-Friday, 7 a.m. - 5 p.m., excluding holidays) and speak with a customer service representative to schedule an appointment to reconnect water service.

If you have any questions regarding this policy or if you need assistance using this site, please contact our customer service department at 205-248-5500.

In order to review your account information, check your consumption history or make an online payment, click on the link below in order to proceed to account services.


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SWJ Technology to Break Ground on New Headquarters in Tuscaloosa

November 6, 2019
TUSCALOOSA, AL - On Friday, November 8 at 10 a.m., SWJ Technology will break ground on their new headquarters located at 2730 University Blvd. in Tuscaloosa.Wolfgang Kneer, CEO of SWJ Technoloy; Tuscaloosa Mayor Walt Maddox; and Councilman Kip Tyner will speak during the ceremony.
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Framework Comprehensive Plan Open House: Know before You Go

November 4, 2019
The City of Tuscaloosa is hosting an open house for members of the public to view and provide input on the draft comprehensive plan. If you are planning to join us for this open house, here are a few things to know:
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