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Pay Water Bill

Thank you for using our online services site. 

Making an online payment once your water service has been disconnected does not automatically schedule the reconnection of your water service. All past-due bills, late penalties and deposits must be paid before services will be reconnected. All late penalties and fees associated with collections must be paid for services to be continued whether or not services were actually disconnected.

If your water service has been disconnected and you make a payment online to re-establish service, please e-mail us at or call our customer service line at 205-248-5500 during our regular hours of operation (Monday-Friday, 7 a.m. - 5 p.m., excluding holidays) and speak with a customer service representative to schedule an appointment to reconnect water service.

If you have any questions regarding this policy or if you need assistance using this site, please contact our customer service department at 205-248-5500.

In order to review your account information, check your consumption history or make an online payment, click on the link below in order to proceed to account services.


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Recent News

Stay up to date with everything here

City of Tuscaloosa Temporarily Suspends Online Payments for Water Bill

September 28, 2020
Tyler Technologies, a vendor providing utility billing software used by the City of Tuscaloosa, has announced a ransomware attack that disrupted its internal corporate network and phone systems.
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City of Tuscaloosa Creates Temporary Expanded Outdoor Dining for Restaurants

September 22, 2020
The City of Tuscaloosa has created a special permitting process to allow restaurants in the City to temporarily expand their business into public or privately-owned outdoor spaces such as parking areas. 
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