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Thank you for using our online services site. 

Making an online payment once your water service has been disconnected does not automatically schedule the reconnection of your water service. All past-due bills, late penalties and deposits must be paid before services will be reconnected. All late penalties and fees associated with collections must be paid for services to be continued whether or not services were actually disconnected.

If your water service has been disconnected and you make a payment online to re-establish service, please e-mail us at or call our customer service line at 205-248-5500 during our regular hours of operation (Monday-Friday, 7 a.m. - 5 p.m., excluding holidays) and speak with a customer service representative to schedule an appointment to reconnect water service.

If you have any questions regarding this policy or if you need assistance using this site, please contact our customer service department at 205-248-5500.

In order to review your account information, check your consumption history or make an online payment, click on the link below in order to proceed to account services.


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Recent News

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Mayor Announces Elevate Dual Enrollment Scholarship Program

January 13, 2020
Tuscaloosa City Schools’ high school students will soon benefit from a major educational initiative to make college more affordable as part of Elevate Tuscaloosa, the city’s signature plan to elevate education, experience and the economy.
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Tuscaloosa Police Department Headquarters Temporarily Moves

January 10, 2020
TUSCALOOSA, AL - The Tuscaloosa Police Department (TPD) Headquarters will temporarily move to a new location at 2501 Hargrove Road E. in the former Oak Hill School building at the entrance of Bowers Park.
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🚧 Road closure notification 🚧 Hackberry Lane will be closed at the railroad crossing from 6 a.m. - 6 p.m. Tuesday… about 13 hours ago

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