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Frequently Asked Questions

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Candidate Questions

When may I begin raising campaign funds?

What are the requirements to be a candidate for election?

City Attorney

Do I need an attorney to deal with the Office of the City Attorney?

How do I get copies of public records?

Where do I pay a traffic ticket?

Why was my claim against the City of Tuscaloosa denied?

How do I find an attorney to represent me?

Dependent Verification

Why is City of Tuscaloosa conducting this audit?

Who is Hodges-Mace, LLC?

How do I know my documents are secure?

Who can answer my questions about the definition of an eligible dependent?

Should I provide the supporting documentation for my dependents to my site Human Resources team?

Does City of Tuscaloosa not trust me?

Is this verification even legal?

What should I do if one or more of my enrolled dependents does not meet eligibility requirements as listed in the attached Dependent Eligibility Matrix?

What is the deadline for returning the Dependent Eligibility Affidavit and providing the appropriate documents verifying eligibility?

What happens if I do not return the Dependent Verification Affidavit and required documentation before the deadline?

Should I trust sending information to Hodges-Mace, LLC?

What happens to the coverage of individuals who don't meet the definition of an eligible dependent?

Will I receive confirmation once my documentation is received?

What will Hodges-Mace, LLC do with my documents? Will my personal information be safe with Hodges-Mace, LLC?

My divorce or separation decree requires me to provide benefits for my former spouse. How does that affect me?

Can electronically submitted tax returns (such as Turbo Tax) be submitted as verification documentation?

How do I protect my sensitive information?

Environmental Services

I live in Tuscaloosa. Am I eligible to receive City garbage, trash, and recycling collection services?

What landfill does the City of Tuscaloosa use?

What is the difference between garbage and trash?

I live in a household where no one is physically able to roll out a garbage cart or recycling bin. Does the City have a disabled collection program?

How can I get a garbage cart?

When is my collection day?

What time should I put my garbage cart, trash pile, and recycling bin at the curb?

My garbage cart is damaged/broken. How can I request a repair?

I'm ready to recycle. How do I get started?

How can I request a free tour or field trip at the City recycling plant?

I own a business in Tuscaloosa. Am I eligible to receive City garbage, trash, and recycling collection services?


How can I rent Government Plaza?

What meetings are scheduled today?

Where can I take the 100 Days Nonviolence Pledge?


What are Finance's hours of operation?

What is the City of Tuscaloosa's investment policy for municipal funds?

When are accounts payable checks processed and mailed?

Can I pick up my check from the Finance Department?

What does the City of Tuscaloosa do to collect on a returned check?

How can I bid on City surplus items?

What is the deadline for turning in an invoice to get a check processed for the same week?

Is there a charge to be placed on the bid list?

How do I find out about bidding opportunities?


Why do I have to dial 9-1-1? Can't I call my nearest fire station direct and save time?

Why does a fire engine respond with the ambulance?

Why do crews work 24-hour shifts?

Why do I see fire department crews at the grocery store?

Why do firefighters break windows and cut holes in roofs when the fire is inside a building?

How do I become a firefighter?

Do you get cats out of trees?

What do I do when I am driving and see approaching emergency vehicles displaying sirens and red lights?

How can I schedule a fire engine and firefighter to provide fire prevention or life safety information at my function?

A member of my family is disabled. What does he/she do during a fire?

What do firefighters do when they are not on calls fighting fires?

How do I get a burn permit?

Why did they send a fire truck when I called 9-1-1 for an ambulance?

Does the fire department give away smoke alarms?

Do I need a burn permit?

Does the fire department install child passenger seats?

How do I get a copy of a fire report?

How many calls does the department respond to each year?

When a fire seems small, why do so many fire engines respond?

How can I get a ride to the hospital?

How can I donate my building to Tuscaloosa Fire Rescue to use in training?

Does the Tuscaloosa Fire Rescue offer community CPR classes?

Human Resources

Once I complete the probationary period, what are my protections as a full-time employee?

How do I apply for a job with the City of Tuscaloosa?

May I be terminated during the probationary period?

How do I apply online for a job with the City of Tuscaloosa?

What if I can't remember the username and password that I used to create my online application?

How do I contact the hiring department?

If I applied for a position that has closed and see another position for the same job title, do I need to apply again?

How do I know if I qualify for a position?

Once I complete an application and want to apply for another position, do I have to redo the entire application process?

What happens after the interview?

If I am newly hired or promoted to a different job with the City, how long is the probationary period?

When will I get paid?

What if I'd like to customize my cover letter and/or resume for a position?

What are exempt and non-exempt employees?

What is an upgrade of a job classification?

How will my pay change if my job classification is upgraded?

How is an existing job classification revised?

What if I am topped out in the pay range of my job's pay grade?

What is a step raise?

How is a position reclassified to another job classification?

How will my pay change if my position is reclassified to a job with a higher pay grade?

What is alt-duty (alternative duty)?

How do you request a change in salary within an employee's existing pay grade and pay range?

What is call-out pay?

What is step-up pay and who qualifies for it?

What is shift differential pay?

How long can I keep my dependent child on my City Group Health Plan coverage?

How can I view my AVAIL, SAIL and comp time balances?

If I drop my coverage as a retiree on the City Group Health Plan, will I be allowed to re-enroll in the plan at a later date?

If I need safety-related training, what should I do?

What is the City's time and attendance system?

What are the paid City holidays?

What if a holiday falls on a Saturday or Sunday?

What if I work on the day of the City observed holiday?

What paid time off do I earn?

What is overtime? What is compensatory time?

How does the workers' comp system work?

What if my regular day off falls on a City observed holiday?

How can I view my timecard?

How do I apply to be a firefighter, police officer or telecommunicator with the City of Tuscaloosa?

What is a COLA?

How do I check the status of my application?

How do I request time off?

What is a "qualifying event"?

How is a new job classification created?

How can I run reports on my timecard, accrual balances and my schedule?

I am an active employee. How do I enroll or add a dependent to my City Group Health or Dental Plan?

What are the pay plan exhibits?

How do I apply for promotion in the Police and Fire Rescue Departments?

Juvenile Curfew

What is the objective of this amendment?

What is the daytime juvenile curfew amendment?

When was this passed by City Council?

When does the amendment take effect?

What about holidays?

What if a student has a valid excuse for missing school?

What about students who are homeschooled or attending class elsewhere?

How will this law be enforced?

What is the process for a parent/guardian who receives a citation?

Why involve parents/guardians when students skip school?

Where can I find curfew ordinance info?

Main FAQs

How do I invest in Tuscaloosa's pre-K initiative?

How do I report grass problems online?

Can I get a copy of the mayor's core beliefs?

Can I pay my speeding ticket without coming to court?

How do I report a pothole in the street?

What employees are eligible for full benefits?

When does the Tuscaloosa City Council meet?

How do I report a sanitary sewer problem?

Where do I vote in the general election in Tuscaloosa County?

When do I use 911?

Who is my City Council representative?

Where can I find impact fees?

What is the latest news?

Who do I speak to about a business license?

Is City Hall open today?

When is the next City Council meeting?

When do I use Tuscaloosa 311?

Municipal Court

What type of bond must I use?

Where can I pay my parking or traffic ticket?

How do I view municipal codes?

Can someone else pay my fine for me?

Can I plead guilty and pay a fine to the court before my court date?

What do I do if I get a Minor in Possession citation?

Am I expected to pay my fine and court costs when I appear in Court?

What kind of payment is accepted?

Can I reset my court date over the phone?

What should I wear to court?

Do I have to pay extra court costs if I come to court?

How do I keep a traffic citation off my record?

What do I do if there is a warrant for my arrest?

Where is the Municipal Court building located?

Can I bring my children with me to court?

Can I pay my ticket without coming to court?

How do I get a court-appointed attorney?

What should I expect to happen in court?

Where can I find the defensive driving course?

How can I find out what my fine will be before I come to court?

New Resident Information

Are any animals banned in the city limits?

Where are the parks?

Where can I sign up for water services?

Where can I find resources for other services (e.g., electricity and/or gas)?

Where can I find emergency disaster information?

Where can I find local school information?

How do I setup water and garbage service?

Open Enrollment

What do I need to do now?

What is active enrollment?

Will my benefits stay the same if I don't participate in open enrollment?

Why is active enrollment a good thing for you?

Why do I need to verify my dependent documentation?


I need a pistol permit. Where do I go?

How do I get information about a taxi license?

I'm going out of town on vacation. What do I need to do?

I need fingerprints taken for a job application. Can the Police Department do that for me?

How do I swear out a warrant on an individual?

How do I report an uncut yard or unkempt premises?

How do I inquire about an impounded vehicle or recovered property?

How can I get media information?

I need information about an ongoing investigation. Who do I call?

Does the Police Department have a reserve program?

How do I apply for a parade permit?

Who do I call to file a complaint against an officer?

How do I report information about illegal drug activity?

How do I get employment information?

What information do I need to give 911 when I call?

How do I inquire about a police report?

Who do I call for general police information?

How do I request a police officer for a non-emergency?

What is the Police Jurisdiction?

Where can I get information about sex offenders?

Can a civilian ride with Tuscaloosa police officers?


When is a City of Tuscaloosa business license required?

What is use tax?

What is the first step to obtain a business license?

What is a code compliance?

What type of license do I need to open a business?

What are Gross Receipts?

What taxes are administered by the City of Tuscaloosa?

What is rental tangible personal property tax?

What is sales tax?

What is a tax exempt sale?

What is my ID number?

What are wholesale sales?

Is there a penalty for failure to renew a business license on time?

What is considered a timely payment for taxes?

Can I face criminal penalties for failure to obtain a business License?

What is the cost of an initial business license?

When do City of Tuscaloosa business licenses expire?

When are taxes due?

How are license fees calculated?

Can I file and pay my city taxes electronically?

What records are required to be maintained?

Water & Sewer

How do I report a broken curb-stop?

There's a strong chlorine smell. Who do I call?

I have white particles in my water. What do I do?

How do I open a new water account or transfer an account to a new location?

How do I check my water account balance?

How do I make online payments to my water account?

How do I set up automatic bill payments from my checking account?

My main line is stopped up. Who do I call?

I had a water bill much bigger than any I’ve ever received. I found a leak in my plumbing and have fixed it. Can I get relief from this excessive unintended water use?

My property was leased to a person(s) that left without paying their water account balance or I bought this residence or property from a person(s) that left an outstanding water account balance. How do I clear the property of the liability caused by this other person(s)?

How do I get access to pull water from the fire hydrant at my property?

I’ve legally changed my name (typical reasons: Death, Marriage, Divorce, Etc.) How do I change my name on my water account?

Does the Water Office have online forms for the various transactions available to water customers?

There's a manhole overflowing. Who do I call?

I need a sewer line locate done. Who do I call?

I have sewage in my front yard. Who do I call?

Am I on city sewer? How do I get on city sewer? Who do I call?

I need to tie onto the city’s line/system. Who do I call?

What if my meter box is broken?

There's an odor in my water. What do I do?

I have dirty water. What do I do?

I have black particles in my water. What do I do?

I don't have any water. Who do I call?

Who do I call for boat traffic complaints?

What if a dead animal is in the lake?

What if there is a broken fire hydrant?

Water is coming out or shooting up from the ground or street. Who do I call?

My water meter is leaking or box is filled with water. Who do I call?

Why do I have little or no water pressure?

Where are lift stations located?

There’s a broken sewer line. Who do I call?

How do I obtain a structure permit on Lake Tuscaloosa?

What is the process on having your septic tank certified and how often?

How do I obtain a dredging/tree removal permit on Lake Tuscaloosa?

How do I turn on my water service?

How do I request my water service to be turned off?

How does a customer discontinue service?

How do I get the hydrant meter removed once I complete its use?

How do I drain my hot water heater?