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Frequently Asked Questions

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Candidate Questions

What are the requirements to be a candidate for election?

When may I begin raising campaign funds?

City Attorney

Do I need an attorney to deal with the Office of the City Attorney?

How do I find an attorney to represent me?

How do I get copies of public records?

Where do I pay a traffic ticket?

Why was my claim against the City of Tuscaloosa denied?

Environmental Services

How can I get a garbage cart?

What is acceptable in my garbage cart?

What is unacceptable in my garbage cart?

When do I set my cart out for collection?

Does the City have a handicap service?

What is considered trash?

What is unacceptable for trash collection?

How do I find out when my trash is collected?

What is the price for trash collection?

What if my cart breaks or is already broken?


When will the Mayor’s Cup be held? How do I register?

How can I rent Government Plaza?

Where can I take the 100 Days Nonviolence Pledge?


How can I bid on City surplus items?

What does the City of Tuscaloosa do to collect on a returned check?

When are accounts payable checks processed and mailed?

When is the deadline for turning in an invoice to get a check processed for the same week?

Can I pick up my check from the Finance Department?

What is the City of Tuscaloosa's investment policy for municipal funds?

How do I find out about bidding opportunities?


Why does a fire engine respond with the ambulance?

Does the TFRS offer community CPR classes?

Why do crews work 24-hour shifts?

Why do we see fire department crews at the grocery store?

How do I become a firefighter?

How can I donate my building to TFRS to use in training?

Why do firefighters break windows and cut holes in roofs when the fire is inside a building?

What do I do when I am driving and see approaching emergency vehicles displaying sirens and red lights?

Do you get cats out of trees?

How can I schedule a fire engine and firefighter to provide fire prevention or life safety information at my function?

Why do I have to dial 9-1-1? Can't I call my nearest fire station direct and save time?

A member of my family is disabled. What does he/she do during a fire?

What do firefighters do when they are not on calls fighting fires?

When a fire seems small, why do so many fire engines respond?

How many calls does the department respond to each year?

How do I get a copy of a fire report?

Do I need a burn permit?

How do I get a burn permit?

Does the fire department install child passenger seats?

Does the fire department give away smoke alarms?

Why did they send a fire truck when I called 911 for an ambulance?

How can I get a ride to the hospital?

Human Resources

How do I apply for a job with the City of Tuscaloosa?

How do I apply online for a job with the City of Tuscaloosa?

What if I cannot remember the username and password that I previously used to create my online application?

What happens after the interview?

How do I contact the hiring department?

How do I know if I qualify for a position?

If I applied for a position that has closed and see another position for the same job title, do I need to apply again?

Once I complete an application and want to apply for another position, do I have to redo the entire application process?

What if I'd like to customize my cover letter and/or resume for a position?

How do I apply for promotion in the Police and Fire & Rescue Service Departments?

If I am newly hired or promoted to a different job with the City, how long is the probationary period?

May I be terminated during the probationary period?

Once I complete the probationary period what are my protections as a full-time employee?

When will I get paid?

What are Exempt and Non-Exempt employees?

What if I am topped-out in the pay range of my job's pay grade?

What is an upgrade of a job classification?

How will my pay change if my job classification is upgraded?

How is a new job classification created?

How is an existing job classification revised?

What is a step raise?

How is a position reclassified to another job classification?

How will my pay change if my position is reclassified to a job with a higher pay grade?

How do you request a change in salary within an employee's existing pay grade and pay range?

What is shift differential pay?

What is step-up pay and who qualifies for step-up pay?

What is call out pay?

I am an active employee. How do I enroll in or add a dependent to my City Group Health or Dental Plan?

How long can I keep my dependent child on my City Group Health Plan coverage?

If I drop my coverage as a retiree on the City Group Health Plan, will I be allowed to re-enroll in the plan at a later date?

If I am in need of safety-related training, what should I do?

How does the Workers' Comp system work?

What is Alt-Duty (Alternative Duty)?

What is the City's time and attendance system?

What are the paid City holidays?

What if a holiday falls on a Saturday or Sunday?

What if I work on the day of the City observed holiday?

What if my regular day off falls on a City observed holiday?

What is overtime? What is compensatory time?

What paid time-off do I earn?

How can I view my timecard?

How can I view my AVAIL, SAIL, and Comp Time balances?

How do I request time off?

What is a Qualifying Event?

How do I apply to be a Firefighter, Police Officer, or Telecommunicator with the City of Tuscaloosa?

How do I check the status of my application?

What is a COLA?

What are the pay plan exhibits?

How can I run reports on my timecard, accrual balances and my schedule? How can I print these reports once I run them?

Main FAQs

Where can I find curfew ordinance info?

Invest in Tuscaloosa's pre-K initiative?

When does the Tuscaloosa City Council meet?

How do I report a pothole in the street?

Does the City of Northport collect their own sales tax?

What employees are eligible for full benefits?

How do I report grass problems online?

How do I report a sanitary sewer problem?

When to use Tuscaloosa 311?

How can I bid on City projects or purchases?

Where do I vote in the general election in Tuscaloosa County?

When to use 911?

Who is my City Council representative?

Does the City of Tuscaloosa recycle?

Where can I find Impact Fees?

Who do I speak to about a business license?

Municipal Court

What type of bond must I use?

Where can I pay my parking or traffic ticket?

How do I view Municipal Codes?

Can I plead guilty and pay a fine to the court before my court date?

What do I do if I get a Minor in Possession citation?

Can someone else pay my fine for me?

How can I find out what my fine will be before I come to Court?

Am I expected to pay my fine and court costs when I appear in Court?

Do I have to pay extra court costs if I come to court?

Can I reset my court date over the phone?

How do I keep a traffic citation off my record?

What do I do if there is a warrant for my arrest?

What kind of payment is accepted?

Can I bring my children with me to court?

What should I wear to Court?

Where is the Municipal Court building located?

Can I pay my traffic or parking ticket online?

Can I pay ticket without coming to court?

How do I get a court-appointed attorney?

What should I expect to happen in court?

New Resident Information

Where are the parks?

Trash Pickup?

Where can I find the new resident packet?

Where can I find local school information?

Resources for other services, e.g. electricity gas?

Where can I find emergency disaster information?

Are any animals banned in the city limits?

Where can I sign up for water services?


How do I report an uncut yard or unkempt premises?

I'm going out of town on vacation. What do I need to do?

I need a pistol permit. Where do I go?

I need fingerprints taken for a job application. Can TPD do that for me?

How do I swear out a warrant on an individual?

How do I inquire about an impounded vehicle or recovered property?

How do I get information about a taxi license?

Who do I call to file a complaint against an officer?

How do I report information about illegal drug activity?

I need information about an ongoing investigation. Who do I call?

Does the department have a Reserve Program?

How do I inquire about a police report?

Where can I get information about sex offenders?

What information do I need to give 911 when I call?

Can a civilian ride with Tuscaloosa Police Officers?

What is Police Jurisdiction?


When is a City of Tuscaloosa business license required?

What is the first step in obtaining a business license?

What is a Code Compliance?

Can I file and pay my city taxes electronically?

What are Gross Receipts?

What is the cost of an initial business license?

When does the City of Tuscaloosa businesses license expire?

Is there a penalty for failure to renew a business license on time?

What type of license do I need to open a business?

What taxes are administered by the City of Tuscaloosa?

What is sales tax?

What is my ID number?

What are wholesale sales?

What is a tax exempt sale?

What is considered a timely payment for taxes?

What is use tax?

What is rental tangible personal property tax?

Can I face Criminal Penalties for failure to obtain a business License?

When are taxes due?

What records are required to be maintained?

How are license fees calculated?

Water & Sewer

How do I a check my water account balance?

How do I make online payments to my water account?

How do I open a new water account or transfer an account to a new location?

How do I set up automatic bill payment from my checking account?

I had a water bill much bigger than any I’ve ever received. I found a leak in my plumbing and have fixed it. Can I get relief from this excessive unintended water use?

My property was leased to a person(s) that left without paying their water account balance or I bought this residence or property from a person(s) that left an outstanding water account balance. How do I clear the property of the liability caused by this other person(s)?

I’ve legally changed my name (typical reasons: Death, Marriage, Divorce, Etc.) How do I change my name on my water account?

How do I get access to pull water from fire hydrant at my property?

How do I get the hydrant meter removed once I complete its use?

Does the Water Office have online forms for the various transactions available to water customers?

How does a customer discontinue service?

I need a sewer line locate done. Who do I call?

Am I on city sewer? How do I get on city sewer? Who do I call?

I need to tie onto the city’s line/system. Who do I call?

What do I do if I have dirty water?

What do I do if I have an odor in my water?

What do I do if I have white particles in my water?

What do I do if I have black particles in my water?

What do I do if I do not have any water?

What if I have strong chlorine smell?

I have little or no water pressure?

What if there is a broken fire hydrant?

What if my meter box is broken?

There’s a broken sewer line. Who do I call?

Where are lift stations located?

I want to turn on water service. Who do I call?

Who do I call if my water meter is leaking or box is filled with water?

How do I obtain a dredging/tree removal permit on Lake Tuscaloosa?

What if dead animal is in lake?

What is the process on having your septic tank certified and how often?

How do I obtain a structure permit on Lake Tuscaloosa?

How do I report a broken curb-stop?

Who do I call for boat traffic complaints?

How do I drain my hot water heater?

Where can I find Sanitary Sewer Overflow (SSO) notifications?