Will I receive confirmation once my documentation is received?
Yes. Hodges-Mace, LLC will provide a confirmation postcard via the US Postal Service once your verification is complete. If your required documents were processed but were determined to be incomplete, Hodges-Mace, LLC will send a reminder postcard stating you have not completed the process and should contact them for additional assistance.
How do I know my documents are secure?
Faxed documents are entered into a HIPAA secured system as electronic images and are not printed to paper. Paper documents submitted are converted into electronic images and the paper is saved in a secure facility until they are destroyed upon completion of the project.
Why is City of Tuscaloosa conducting this audit?
City of Tuscaloosa, as defined by the plan, is required by law to administer its health care plan so that it benefits only eligible individuals. The company is also sensitive to the rising cost of health care and recognizes that covering ineligible participants drives up the cost of health care for all eligible employees. As such, City of Tuscaloosa must ensure that benefit dollars are being spent only on eligible participants. Dependent eligibility verification of health plan enrollments is a standard business practice.
Who is Hodges-Mace, LLC?
Hodges-Mace, LLC is an independent third-party company located in Atlanta, GA. City of Tuscaloosa has contracted with Hodges-Mace, LLC to audit the eligibility of dependents currently covered under its medical, dental and/or vision plan(s). City of Tuscaloosa has also retained the services of Hodges-Mace, LLC to help find displaced dependents alternative health coverage for their particular situation.
If I want to add a dependent to my coverage at a later date, will I be required to provide documentation at that time?
Who can answer my questions about the definition of an eligible dependent?
If you read the Dependent Eligibility Matrix and still have questions, there is a customized web site available at www.depconfirm.com/COT You can also call Hodges- Mace, LLC toll free at 1 (855) 210-1938. Representatives are available from 8 A.M. to 8 P.M. EST Monday through Friday.
Should I provide the supporting documentation for my dependents to my site Human Resources team?
No. Please send verification documents to Hodges-Mace, LLC via fax, mail or by securely uploading your documents on the web portal. Hodges-Mace, LLC will review your documents and confirm verification of your dependents.
Does City of Tuscaloosa not trust me?
This dependent verification project is for US employees that have dependents on the City of Tuscaloosa BCBS Alabama Medical & Dental and/or VSP Vision Plan(s). No one person is being singled out for this.
Is this verification even legal?
Yes, dependent verification is a legal process. City of Tuscaloosa has the responsibility to ensure everyone enrolled in the plan meets the eligibility criteria. The specified documentation listed in the matrix will be needed to establish eligibility for your dependents. If Hodges- Mace, LLC does not receive this documentation, you risk your dependents not being covered by the health plan.
What should I do if one or more of my enrolled dependents does not meet eligibility requirements as listed in the attached Dependent Eligibility Matrix?
You must check the box in column 'D' next to the dependent's name and fill in the date in column 'E' on the Dependent Verification Affidavit. Your ineligible dependents will be removed from coverage. You may contact Hodges-Mace, LLC to discuss coverage alternatives.
What is the deadline for returning the Dependent Eligibility Affidavit and providing the appropriate documents verifying eligibility?
You must respond by the Deadline Date listed on the first page of this packet to certify that your dependents meet all eligibility criteria. If you have an ineligible person enrolled as a dependent, you must remove that person during this period by indicating the box in Column 'D' on the Dependent Eligibility Affidavit.