Tuscaloosa's non-emergency 311 call center
In June 2007 the City of Tuscaloosa enhanced its customer service efforts to the citizens of Tuscaloosa by implementing a 311 Call Center. Our stated goal is that the City of Tuscaloosa will be a customer friendly environment, and our work will be open, efficient and effective.
What is 311 and what are its benefits?
311 is a single three-digit phone number that can be dialed from anywhere in Tuscaloosa for all non-emergency inquiries on City services and information. You may report broken streetlights or potholes, get assistance with permits or licenses, find information on city-sponsored events or report a problem with any city-related service. No more guessing which department to call or how to reach the correct person. Dial 311, and we will immediately connect you with the correct person or resource to assist you.