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City News

City of Tuscaloosa Reinstates Online Payments for Water Bill

The City of Tuscaloosa has reinstated online bill payments for water and sewer services beginning Monday, Oct. 5. Online services were temporarily suspended following a ransomware attack on Tyler Technologies, a vendor providing billing software used by the City.
 
“Temporarily suspending online payment options for water and sewer services was necessary to ensure that all steps were being taken to best serve and protect our community,” said Tuscaloosa Chief Information Officer Chuck Crocker. “After further investigation, we feel confident that online payments can now be made safely and securely.”
 
The software vendor continues to work in conjunction with the FBI to complete a full forensics investigation.
 
Payment methods for water and sewer services include:  

  • Online payments at tuscaloosa.com/onlineservices
  • Three-lane drive-thru for payment services during business hours 
  • Payment Dropbox 
  • Payment by check or money order to P.O. Box 2090, Tuscaloosa, AL 35403

 
Due to the potential for the spread of COVID-19, the executive order allotting a grace period for non-payment of water, sewer and solid waste was amended on Sept. 3 to extend through Dec. 31. 
 
For more information on water payment options, visit tuscaloosa.com/city-services/water