More FAQs

I don't have any water. Who do I call?

Call Tuscaloosa 311 by dialing 311 within city limits or 205-248-5311 if outside city limits to make sure your bill has been paid. Call the Customer Service Office at 205-248-5500 to check your bill status if uncertain. If after hours, call the Ed Love Plant at 205-248-5630. There will be a $50 reconnection fee if water has been turned off for non-payment. If there is a break/leak in water line, call Water Distribution at 205-248-5952.


If bill payment issues are not the problem, someone will be dispatched to determine if City work or line maintenance issues have impacted water service. 

There's water coming out of the ground. Who do I call?

Call Wastewater at 205-248-5900.

How do I report a broken curb-stop?

Call Tuscaloosa 311 by dialing 311 within city limits or 205-248-5311 if outside city limits. 

There's a strong chlorine smell. Who do I call?

Call Tuscaloosa 311 at 205-248-5311 or the Ed Love Plant at 205-248-5630 and someone will assess the problem.

I have white particles in my water. What do I do?

Call Tuscaloosa 311 by dialing 311 within city limits or 205-248-5311 if outside city limits. You may also call the Ed Love Plant at 205-248-5630. Your hot water heater is set too high and precipitating the lime for PH control. Set water temp between 130-140 degrees maximum. Your hot water heater may need to be drained and flushed as well.

This is to serve only as a guide. Contact a professional for more information. 

A contractor has paved over a manhole, can’t tie into sewer. Who do I call?

Call Wastewater at 205-248-5900.

How do I open a new water account or transfer an account to a new location?

You may apply for a new account or transfer service of an existing account by completing the New Account form or Transfer Service form at City Services Useful Forms and emailing it to ubcontact@tuscaloosa.com. You may also request to open or transfer a water account in person at the Business Services Center in City Hall Annex III located at 2230 Sixth St.

How do I check my water account balance?

Customers who already have an account with us can pay bills (with no service charge), view their past 12 bills and review account usage information online at tuscaloosa.com/pay-water-bill.

You will need your account number and customer ID to use this service. If you don't have this information, email ubcontact@tuscaloosa.com with the account holder’s name and service address to request it.

You may also call the Business Office at 205-248-5500.

How do I make online payments to my water account?

Customers who already have an account with us can pay bills (with no service charge), view their past 12 bills and review account usage information online at tuscaloosa.com/pay-water-bill.

You will need your account number and customer ID to utilize this service. If you don't have this information, email ubcontact@tuscaloosa.com with the account holder’s name and service address to request it.

How do I set up automatic bill payments from my checking account?

We have posted forms on the City’s website that will allow customers to make payments automatically through bank draft. Find the Automatic Bill Payment Option Forms and their instructions at City Services Useful Forms.

These forms should be completed with all attachments required, signed and returned to ubcontact@tuscaloosa.com or hand delivered to the Business Office located at 2230 6^th Street.