Sanitary sewer overflow (SSO) notices can be found at tuscaloosa.com/city-services/water/sewer.
Call Tuscaloosa 311 by dialing 311 within city limits or 205-248-5311 if outside city limits to make sure your bill has been paid. Call the Customer Service Office at 205-248-5500 to check your bill status if uncertain. If after hours, call the Ed Love Plant at 205-248-5630. There will be a $50 reconnection fee if water has been turned off for non-payment. If there is a break/leak in water line, call Water Distribution at 205-248-5952.
If bill payment issues are not the problem, someone will be dispatched to determine if City work or line maintenance issues have impacted water service.
Call Wastewater at 205-248-5900.
Call Tuscaloosa 311 by dialing 311 within city limits or 205-248-5311 if outside city limits.
Call Tuscaloosa 311 at 205-248-5311 or the Ed Love Plant at 205-248-5630 and someone will assess the problem.
Call Tuscaloosa 311 by dialing 311 within city limits or 205-248-5311 if outside city limits. You may also call the Ed Love Plant at 205-248-5630. Your hot water heater is set too high and precipitating the lime for PH control. Set water temp between 130-140 degrees maximum. Your hot water heater may need to be drained and flushed as well.
This is to serve only as a guide. Contact a professional for more information.
Call Wastewater at 205-248-5900.
Customers who already have an account with us can pay bills (with no service charge), view their past 12 bills and review account usage information online at tuscaloosa.com/pay-water-bill.
You will need your account number and customer ID to use this service. If you don't have this information, email ubcontact@tuscaloosa.com with the account holder’s name and service address to request it.
You may also call the Business Office at 205-248-5500.
Customers who already have an account with us can pay bills (with no service charge), view their past 12 bills and review account usage information online at tuscaloosa.com/pay-water-bill.
You will need your account number and customer ID to utilize this service. If you don't have this information, email ubcontact@tuscaloosa.com with the account holder’s name and service address to request it.
Call Wastewater at 205-248-5900.
Call Wastewater at 205-248-5900.
Dial 311 within city limits
or 205-248-5311