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City News

City of Tuscaloosa Temporarily Suspends Online Payments for Water Bill

Tyler Technologies, a vendor providing utility billing software used by the City of Tuscaloosa, has announced a ransomware attack that disrupted its internal corporate network and phone systems. In an abundance of caution, the City has temporarily suspended all online water bill payments. 
 
“The safety and security of our citizens has always been the top priority of The City of Tuscaloosa,” said Tuscaloosa Chief Information Officer Chuck Crocker. “We will continue working closely with our vendors to ensure that all steps are taken to best serve and protect our community”
 
The software vendor is working in conjunction with the FBI and has declined to provide additional information regarding the malicious infection.
 
Alternative methods of payment for water bill include:  

  • Three-lane drive-thru for payment services during business hours 
  • Payment Dropbox 
  • Payment by check or money order to P.O. Box 2090, Tuscaloosa, AL 35403

 
Due to the potential for the spread of COVID-19, the executive order allotting a grace period for non-payment of water, sewer and solid waste was amended on Sept. 3 to extend through Dec. 31. 
 
For more information on water payment options, visit tuscaloosa.com/city-services/water