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City News

City of Tuscaloosa Water Department Extends Customer Service Hours for Back-To-School Period

The City of Tuscaloosa Water and Sewer Department will temporarily extend service hours to meet increased demand as area college students return for the fall semester.

Beginning Monday, July 27, customer service phone banks will extend hours to 6 p.m. Monday through Friday and will continue through Monday, Aug. 17 or until the demand subsides. Saturday hours from 9 a.m. until noon will also be available Aug. 1.

Customers can reach the water department during these extended hours by phone at 205-248-5500 or by email at

Customers can open a new account, transfer existing service or cancel water service online at

Existing customers can pay bills and track account history online at

Students can access a student tab on the City’s homepage for student-specific needs.

For more information, call Tuscaloosa 311 at 205-248-5311.