Maintaining pristine lakes and serving award winning drinking water to Tuscaloosa and surrounding counties. Whether paddling on a lake or hiking on 193 miles of scenic lake shoreline... a sip from a fountain or a glass from the tap, Tuscaloosa Water is always there.
Mailing Address
P.O. Box 2090
Tuscaloosa, AL 35403
Physical Address
2230 Gary Fitts St.
Tuscaloosa, AL 35401
Monday - Friday
Lobby
7:30 a.m. - 4:30 p.m.
Drive Thru
7 a.m. - 5 p.m.
Phone
205-248-5500Our offices are located one block south of University Boulevard on the first floor of City Hall Annex III, located on the corner of 23rd Avenue and Gary Fitts Street.
Features of the Customer Service Center include the following:
- Customer service representatives to assist you with in-person payments and account inquiries
- Three-lane drive-thru for payment services during business hours and an after-hours drop box
- Drop box for walk-in customers in our lobby
- Self-service terminal for debit and credit card payments in our lobby
- Free parking at street level and in the City's Intermodal Facility (IMF) parking deck
- ADA-accessible entrances from the street and IMF parking deck
